The Hidden EDI Performance-Reality Gap Crisis: How to Build Measurement Frameworks That Transform Connected Status Into Reliable Supply Chain Outcomes and Prevent the $4M Chargeback Disasters Hitting 66% of Organizations in 2026
Your EDI connection is green. Order processing works. Someone declared victory. But chargebacks keep arriving. Shipments land late. Invoices bounce back. Operations teams are manually fixing transactions that were supposed to be automated. Sound familiar? This is the EDI Performance-Reality Gap: the difference between being technically connected and actually delivering